FAQ
Smiley Co. Eco-Friendly Products FAQ
1. What makes Smiley Co. products different from others?
At Smiley Co., we’re dedicated to providing eco-friendly oral care solutions, such as our bamboo toothbrushes, bamboo floss, and other sustainable products. All of our items are made from high-quality, biodegradable bamboo and other eco-conscious materials. By choosing Smiley Co., you’re not just caring for your smile — you’re also caring for the planet.
2. Are your products biodegradable?
Yes! All of our bamboo products, including the bamboo toothbrushes, bamboo floss, and other accessories, are 100% biodegradable. We focus on sustainable alternatives to plastic, helping you reduce your carbon footprint while promoting better oral health. Even our packaging is recyclable and eco-friendly!
3. How long will it take for my order to be delivered?
We understand that you’re excited to start your journey toward a more sustainable lifestyle. Once your order is placed, expect delivery within 2-5 business days within the U.S. Depending on your location, international orders may take a bit longer.
4. Do you ship internationally?
Yes, we’re proud to offer international shipping! Our eco-friendly products, including bamboo floss and toothbrushes, are available worldwide. Please note that additional shipping rates may apply, and customs processing may cause slight delays.
5. How much does shipping cost?
We offer free shipping on all U.S. orders over $20. For orders under $20, shipping is just $2.99. International shipping costs are calculated at checkout based on your location. We strive to make sustainable, eco-friendly oral care affordable and accessible.
6. Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email. You can easily track the progress of your order and know exactly when your eco-friendly products will arrive at your door. We want to ensure your experience with us is smooth and hassle-free.
7. What should I do if my product arrives damaged?
We’re very sorry to hear that! At Smiley Co., we take pride in the quality of our eco-friendly oral care products, and we’re committed to your satisfaction. If your order arrives damaged, please email us at officialsmileyco@gmail.com with your order number and a photo of the damaged item. We’ll send you a replacement as soon as possible at no additional cost. Your happiness is our priority.
8. How often should I replace my bamboo toothbrush or floss?
To maintain optimal oral hygiene, it’s recommended to replace your bamboo toothbrush every 3 months. For bamboo floss, we suggest replacing it when the floss reel is nearly empty. Regular replacement ensures that you continue to enjoy the best results from your eco-friendly products while keeping your oral care routine fresh and effective.
9. Is Smiley Co. a sustainable brand?
Yes, sustainability is at the core of our mission. All of our products, from bamboo toothbrushes to bamboo floss, are made with materials that reduce plastic waste. We are committed to making eco-conscious choices at every step of production, from sourcing to packaging. Every purchase you make supports a healthier planet and a greener future.
10. How can I contact Smiley Co. customer service?
We are here for you! If you have any questions, need assistance, or just want to share feedback, please reach out to us at officialsmileyco@gmail.com. We care about your experience with our eco-friendly products, and we’re committed to ensuring your satisfaction every step of the way.